Payment: Currently, we use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. You pay through PayPal, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. All Virginia residents must pay the 5% sales tax.
Shipping: We will ship your order as quickly as possible after receiving your payment, and will contact you to let you know when it will ship. Your order should ship within 3-5 business days, usually within 2-3 business days. Actual delivery time will vary depending on your location.
Shipping is done via USPS with delivery confirmation. If you would like insurance or a different shipping service, please let us know this at the time you place your order. There is an additional charge for these services.
Please not that shipping charges are determined by the weight of the package(s) and the destination zip code when it is manifested in our shipping system, along with a $5.00 minimum handling fee. The posted fees are estimates. When ordering online, the shipping amount shown during check out is ONLY an ESTIMATED CHARGE. It does not necessarily represent the USPS published rates. Actual rates charged by USPS may vary.
If you do not receive your package within 10 days of the confirmation email, please contact me and we will track your package.
Because we are committed to Green practices, we use recycled shipping materials whenever possible.
Refunds and Exchanges: We're sure that you will love our products, so this shouldn’t be an issue. But seriously, if you are unhappy with your purchase in any way, return the unused portion for store credit at Herban Lifestyle™ (sorry, but credit is valid for products only and can’t be applied toward shipping).
Additional FAQs: While all of our products are handmade using only the highest quality natural ingredients, it is important to always do a patch test on a small portion of your skin before regularly applying the product (after all, people can be allergic to some natural ingredients!). In the unlikely event that you have any skin irritation resulting from the use of a product, please discontinue its use.
Please read the products description to ensure you are not purchasing a product that may contain an ingredient to which you have a known sensitivity. People who have nut or latex allergies may be sensitive to shea butter.
Contact: If you have any questions about our products or your purchase, please feel free to call us at 703-577-3683.